1. General Provisions
This Privacy Policy (hereinafter referred to as the “Policy”) defines the procedure for collecting, using, processing, and protecting personal data of users (hereinafter referred to as “Users”) of the Visit Almaty City website (hereinafter referred to as the “Website”) and its mobile applications (if applicable). By using the Website, you agree to the terms of this Policy.
2. Personal Data
2.1. Data We Collect
We may collect the following personal data from Users:
- Name, email address, phone number, and information about businesses or services provided by the User.
- Geolocation data, photographs, and data from the device camera (with your consent).
- Data about the use of the Website, including search history, IP address, browser and operating system details, and device-specific information.
2.2. Purposes of Data Collection
- To provide services such as posting advertisements, processing requests, renting accommodations or cars, and purchasing promotion packages.
- To personalize services, including recommendations, user interface adjustments, and targeted advertising.
- To analyze and improve the quality of services.
3. Data Usage
3.1. Purpose of Data Processing
We process User data to:
- Ensure User security and proper operation of the Website.
- Fulfill our obligations to Users.
- Send notifications, updates, and promotional materials.
3.2. Data Sharing with Third Parties
Your data may be shared with the following:
- Partners providing services through the Website (e.g., accommodations, car rentals, or advertisements).
- Government authorities in compliance with the laws of the Republic of Kazakhstan.
- Third-party organizations assisting in analysis and Website optimization.
4. Data Retention
4.1. Data Storage Duration
- User data is retained during the period of Website usage and for up to 3 years after the termination of cooperation.
- Advertisement data is stored until it is deleted or its posting period expires.
4.2. Data Deletion
Users may request the deletion of their data by submitting a formal request. If there are any unresolved obligations or debts, the request will be processed after those are settled.
5. Data Security
We employ modern technologies to protect your data:
- Data transmission occurs via a secure HTTPS protocol using TLS v1.2 encryption.
- User credentials are stored and transmitted in encrypted formats only.
- We recommend using antivirus software and updating passwords regularly to enhance protection.
6. User Rights
Users have the right to:
- Access their personal data.
- Request corrections or deletion of their data.
- Opt out of data processing, which may limit access to Website features.
7. Content Policy
7.1. Content Requirements
It is prohibited to post content on the Website that:
- Violates the laws of the Republic of Kazakhstan.
- Contains confidential data of third parties without their consent.
- Promotes violence, discrimination, or contains pornographic materials.
7.2. Content Moderation
The Website Administration reserves the right to remove or hide content that violates these rules and block user accounts.
8. Policy Updates
This Policy may be updated at any time. The updated version will take effect upon publication on the Website. Users are responsible for monitoring changes to the Policy.
9. Contact Information
For any questions or suggestions, please contact us:
- Address: Almaty, Republic of Kazakhstan.
- Phone: +7 747 827 74 85.
- Email: [email protected].
All disputes related to data processing are governed by the laws of the Republic of Kazakhstan.